You've got questions?
I've got answers
Yes. If you don’t already own a domain name. We can help you register a domain and we will cover the annual cost of one available domain name for as long as you are under one of our plans. If you already have a domain name, we recommend leaving it where it is and we will take care of pointing it to our servers when your new website is ready to launch.
Yes. Our plans cover the cost of website hosting on safe and reliable dedicated servers. We also provide regular backups of your website and keep your software up-to-date with tune-ups to avoid security issues.
Keeping your new website safe, secure, and running efficiently is extremely important to us. We have special tools that allow us to keep your site backed up and it’s software updated for security. For this reason, we will not install your new website on any other servers. However, once your new website is live on our server, you can cancel your current hosting plan if it doesn’t have any other websites or email accounts connected to it.
No. Because of the ongoing complexity and requirements of email, we do not offer email hosting. We recommend using a dedicated email service such as Google’s GSuite or Microsoft Office 365 for your email addresses. We will setup the necessary MX records to allow your email addresses to work with the email service you choose.
We do not accept check payments for our three website plans. All plans are set up on monthly auto pay from a valid debit or credit card. This is to avoid interruption of service and to receive timely payment covering the cost of development and ongoing updates.
If you are not interested in our One-Page, Starter or Pro Plan contact us for other options.
The development time varies based on which one of our plans you choose. Our core ONE-PAGE and STARTER websites can be launched in as little as 1-2 week. Generally the time frame for PRO websites is 4-8 weeks. Our time frames depend on the complexity of features you choose and your responsiveness.
There’s no limit. You can request as many changes as you would like within the below turnaround times. New feature requests are limited to the plan that you are on.
After your website has launched, basic updates and content revisions will be completed within 5 business days. Creating new pages and complex features take longer, but typically will be completed within 2 weeks.
Turnaround times are as follows:
- Somethings Wrong – Include any website issue that prevents client from doing business or users from accessing website. For example: website hosting server is down, content is missing, feature not working, etc… These type of changes will be completed within 24 hours.
- Deadline Driven Updates – Include any general revisions that are time sensitive. For example: You’re having a special event, an online sell, special announcement, etc… These type of changes will be completed within 72 hours of submission. Please plan accordingly.
- General Updates – Include any normal updates or changes that don’t fall under the previous two categories or feature add-ons. These type of changes will be completed within 5 business days.
- Basic Feature Add-On – These type of changes will be completed within 10 business days.
- Pro Feature Add-On – These type of changes will be completed within 14 business days.
- Custom Feature Add-On – These type of changes will be completed within 21 business days.
No. There’s no option to cancel or downgrade the agreement early. Simply because we distribute the cost of your initial website design and development, unlimited changes, hosting and backups over 18 months. The entire design and development happens at the beginning of the agreement term. You do have the option to pay-off the total amount of the agreement at any time and we will honor our commitment to provide our promised services for the remainder of the agreement term or turn off your website if no longer needed.
Yes. You can have add-ons or upgrade to the higher level plan at any time. However, because we distribute the cost of your initial website design, development, and add-on features for your plan over 18 months, you will be required to pay the difference in costs between your current plan and the upgrades you choose for the months prior to the upgrade in addition to the cost increase per month for the new plan.
After your 18 month agreement with us comes to an end you have the choice to renew your agreement or choose new options. Most of our clients choose to continue with us for hassle-free management and updates under one of these renewal options. If you choose not to continue with us, you own your website and all of its content. You may move your site to another company or host provider, we’ll provide you with a backup file that contains your entire website.
Yes. We build our website using WordPress, which makes it easy for you to login and make changes to your website. However, some changes are more difficult than others, especially pertaining to mobile media, and while we do provide instructional videos for certain features, we DO NOT provide website training. We do however offer UNLIMITED content changes as part of all of our plans. Just let us know what you need done and we’ll take care of it. It’s that simple.